Frequently Asked Questions

  • I want to take language lessons. What do I need to do?

    It’s very simple. Choose your favourite teacher from the list of Lenguru teachers. Reserve your next lesson with your teacher by consulting his or her availability schedule. At the date and time of your lesson, click on “enter my classroom” in your personal space. Your teacher will be waiting for you: the lesson can now begin!

  • How do I buy my lessons?

    You purchase the number of lessons you want on our secure payment site (payment by credit card or Paypal). When your account no longer contains enough lessons to pay for your next one, you must replenish your account.

    Pricing
    PlanIndividual classes REFRESH ADVANCED INTENSIVE
    Lessons1 lesson 5 lessons 10 lessons 25 lessons
    Price16 € 75 € 145 € 350 €
    Validity14 days60 days120 days240 days

    Lenguru lessons are one-to-one lessons which last 30 minutes each. VAT fees (20%) are only applicable to EU residents.

  • What do I need to get started on Lenguru?

    To take lessons by videoconference, you need a high-speed Internet connection (0.7 mbps up and down) and a webcam. Using a microphone headset ensures optimal quality of communication.

    System requirements


    • Supported Platforms: Windows XP, Windows Vista, Windows 7 & Mac OS 10.6+
    • Supported Browsers: Google Chrome 63+, Mozilla Firefox 57+, Opera 49+, Microsoft IE10&11 (through plugin)
    • Minimum Processor: Any 2 Ghz dual core processor or greater
    • Minimum RAM: 512MB of RAM
    • Minimum Video Card RAM: 64MB of VRAM
    • Optional software: Skype, Adobe Flash Player 27+

    I am behind a firewall or a proxy. Is this a problem? (See our network requirements)

  • Who are our teachers?

    Lenguru teachers are selected according to strict criteria concerning their linguistic and pedagogic skills and their ability to teach online. Every teacher:

    • has a foreign-language Teaching Diploma or long-standing teaching experience in specific fields such as marketing, sales, export, etc.
    • is highly motivated and talented for interacting online.
    • adapts the pedagogy and course content to personal needs and learner profile.
  • Can I have several teachers?

    Yes, of course. For example, you can take English conversation classes with a teacher in New York and grammar lessons with a teacher in Liverpool. By choosing several teachers (therefore several availability schedules), you also maximise the number of timetable slots open to you to reserve lessons on.

  • I wish to cancel a lesson I have booked. What do I need to do?

    It’s very simple. Simply click on “cancel this lesson” in your personal space. You can cancel your course for free until 12 hours before the beginning of the lesson. Past this time, your lesson will be lost.

  • Do I have to download a software?

    No. There is no software to download, Lenguru uses Flash technology for its lessons by videoconference.

  • I am behind a firewall or a proxy. Is this a problem?

    No, no problem. Our Flash technology uses the HTTP Tunnelling technique.

  • What happens if my teacher is late / absent the day of the lesson?

    If your teacher is late or absent from one of your lessons, Lenguru automatically detects that your teacher did not log in to the classroom, and you will get a full refund.

  • Do the lessons I buy expire after a certain time?

    Yes, your lessons expire 365 days after the date of your last purchase. We therefore ask you to use your lessons during this period to avoid losing them. After 365 days, the lessons cannot be used and their value is lost. Once you have purchased lessons, you will not be able to convert them back into cash. The member waives any claims with respect to this time limit.

  • Do the lessons I buy expire after a certain time?

    Yes, your lessons expire. The validity time depends on the number of lessons you have purchased (see pricing grid). We therefore ask you to use your lessons during this period to avoid losing them. After that period, the lessons cannot be used and their value is lost. Once you have purchased lessons, you will not be able to convert them back into cash. The member waives any claims with respect to this time limit.